Make A Claim
If you have had an accident and/or need to make a claim under your insurance policy, please telephone your insurer as soon after the accident or loss as possible. Your insurer’s claims helpline telephone number can be found in your policy booklet. Motor insurance claims helplines for Aviva and Highway customers are listed below.
Aviva Motorhome & Campervan Insurance Claims
Aviva Claims UK 0800 0280038
Aviva Claims EU 01603 603 744
Aviva Glass Claims UK 0800 0280038
Aviva Glass Claims EU 01603 603 744
Allianz (Highway) Motorhome & Campervan Insurance Claims
Allianz Claims 0330 678 5548
Allianz Glass Claims +443306785590
Ageas Motorhome & Campervan Insurance Claims
Ageas Claims UK 0345 1223018
Ageas Claims Abroad +44 23 8062 1982
Breakdown Assistance
If you have broken down and your motor insurance policy includes optional breakdown cover, you can call for breakdown assistance on the numbers below:
Motorhome and Campervan Policies
If you have taken out our optional breakdown cover you can call for assistance on the following number:
ARAG/CALL ASSIST UK AND EUROPEAN BREAKDOWN 0330 303 1192
Travel Insurance
Sunworld/AXA Group Claims +44 203 475 3630
Aviva Home Insurance Claims
Aviva Claims 0800012345
Allianz Home Insurance Claims
Allianz Legal helpline 0330 678 5651
Allianz Domestic emergency helpline 0800 633 5423
Allianz Claims 0330 678 5014
Allianz Home emergency cover 0800 587 9842
Family legal protection 0330 678 5651
Aviva Car Insurance Claims
Aviva UK Claims 0800 404 6878
Aviva EU Claims 0044 1603 603047
Aviva ROI Claims (1800) 535 005
Aviva Glass Claims 0800 678 999
Allianz Car Insurance Claims
Allianz Claims 0330 678 5549
Allianz Glass Claims 0330 678 5591
Ageas Car Insurance Claims
Ageas UK Claims 0345 122 3018
Ageas Abroad Claims +44 23 8062 1982
Travelling in Europe
Before travelling to Europe in your vehicle, download and print off the European Accident Statement which should be completed in the unfortunate event of being involved in an accident whilst driving abroad.
Customer Service and Complaints
For more information about our customer service and complaints procedure please visit our customer service and complaints page.
